The reengineering revolution? : critical studies of corporate change
This text reviews the significance of the business process reengineering trend for management practice. The authors show how term and practice shaped the adopted policies of downsizing, restructuring and emphasis on process rather than task
Case studies
viii, 196 pages : illustrations ; 24 cm
9780761962915, 9780761962922, 0761962913, 0761962921
42038576
List of contributors
1. The reengineering revolution? An introduction / David Knights and Hugh Willmott
2. 'Now where were we?' BPR lotus-eaters and corporate amnesia / Keith Grint and Peter Case
3. Dedicated followers of fashion: BPR and the public sector / Matthew Jones and Richard Thwaits
4. 'Such stuff as dreams are made on': BPR up against the wall of functionalism, hierarchy and specialization / Darren McCabe and David Knights
5. Reengineering the food chains: a systems perspective on UK supermarkets and BPR / Jennifer Frances and Elizabeth Garnsey
6. Business process reengineering and 'The new organization' / Søren Peter Gunge
7. What about the workers?: BPR, trade unions and the emiseration of labour / Gregor Gall
8. BPR and TQM: divergence or convergence? / Mihaela Kelemen, Paul Forrester and John Hassard
9. Management as magic: reeingineering and the search for business salvation / Robin Fincham
Index